Privacy Policy - LiveWay

LiveWay, Inc. ("we," "us," or "our") operates the LiveWay website and services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when using our Service, including:

Account Information: Name, email address, password, and contact details when you create an account
Profile Information: Profile photos, bio, and preferences you choose to add
Event Information: Details about events you create, including descriptions, dates, locations, and media
Venue Information: Information about venues you claim or manage
Payment Information: We do not collect, store, or process payment card information on our servers. All payment processing is handled exclusively by Stripe, our third-party payment processor. Please refer to Stripe's Privacy Policy for information on how they handle your payment data
Communications: Messages, feedback, and correspondence you send to us

Information Collected Automatically

When you access our Service, we may automatically collect:

Device Information: Browser type, operating system, device identifiers
Log Data: IP address, access times, pages viewed, referring URLs
Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies
Location Data: General location based on IP address

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Create and manage your account
Send administrative messages, updates, and security alerts
Respond to your comments, questions, and customer service requests
Monitor and analyze usage trends to improve user experience
Detect, prevent, and address technical issues, fraud, or illegal activity
Enforce our Terms of Service
Comply with legal obligations

3. How We Share Your Information

We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties.

Information We May Share

We may share information in the following circumstances:

Publicly Visible Information: Event listings, venue information, and profile details you make public are visible to other users.

Aggregated and Anonymized Data: We may share aggregated, non-personally identifiable information with partners, advertisers, or the public. This includes:

Event analytics and trends
Popular categories and event types
General demographic insights
Platform usage statistics

This aggregated data cannot be used to identify you personally.

Payment Processing: We use Stripe to process all payments. When you make a purchase, your payment information is submitted directly to Stripe. We never receive, store, or have access to your full payment card details. Stripe's use of your information is governed by their own privacy policy.

Legal Requirements: We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of LiveWay, Inc., our users, or the public.

4. Data Security

We implement industry-standard security measures to protect your information, including:

SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
Secure Storage: Personal data is stored on secure servers with restricted access
No Payment Card Storage: We do not store payment card information on our servers. All payment data is processed and stored exclusively by Stripe
Regular Security Assessments: We regularly review and update our security practices

We are committed to taking every available precaution to protect your data and continuously work to maintain the highest security standards.

5. Your Rights and Choices

Access and Update

You can access and update your account information at any time through your account settings.

Delete Your Account

You may delete your account at any time through your account settings, or by contacting us at [email protected]. Upon deletion, we will remove your personal information, except as required for legal compliance or legitimate business purposes.

Opt-Out of Marketing

You can opt out of marketing communications by clicking "unsubscribe" in any marketing email or adjusting your notification preferences in your account settings.

Cookies

Most browsers allow you to refuse or delete cookies. Note that disabling cookies may affect the functionality of our Service.

Do Not Track

Our Service does not currently respond to "Do Not Track" signals.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

7. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

8. International Users

If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our servers are located. By using our Service, you consent to such transfer.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

LiveWay, Inc.
Email: [email protected]